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4.0 - based on 28 reviews
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Verified Sep 23, 2022

"#1 Best Customer service"

helpful and accommodating customer service rep quickly addressed my complaint, and helped me adjust my plan. Additionally she gifted us a toy, which is above and beyond. Bark has a reputation for the BEST customer service... which is why i chose them!

Date of experience: Sep 23, 2022

Verified Sep 18, 2022

"Barkbox is an excellent company"

Barkbox is an excellent company. Our pup loves their toys (he has a few that he likes to carry to bed every night). We use their superchewer subscription for tougher playing dogs, and if your dogs manages to break any toy in that line, they will replace it with something else free of charge. When you need them, their customer service agents are quick and always very kind. Plus, our box tends to be about $35 with shipping, which I find very reasonable for everything you get!

Date of experience: Sep 18, 2022

Verified Sep 16, 2022
United States

"Loved our bark boxes"

Loved our bark boxes, toys are durable etc...but ended up not needing new ones so often and treats are special at our house so we ended up with an abundance of treats, we loved the great value, and quality of everything. Just taking a break for a little while.🙂

Date of experience: Sep 16, 2022

Verified Sep 09, 2022
United Kingdom

"My dogs loved everything, and if one didn’t, the other did."

My dogs loved everything. The flare and the rubber mosquito ball are the favorites. Non favorite was the pork sticks for my 5 month old pup, but the 5 year old gobbled them up. So a win either way. I wish the treat bags came with more treats. But they loved them, so still ⭐️⭐️⭐️⭐️⭐️

Date of experience: Sep 09, 2022

Verified Aug 22, 2022

"Everyone I have spoken to at Bark Box…"

Everyone I have spoken to at Bark Box has been all about customer service & customer concerns. This is rare in any business these days. My dog, King, loves the toys & treats!! His favorite so far is a blue velociraptor (at least I think that’s what it is). My dog is a toy destroyer. But y’all have replaced at least one. He doesn’t like the toys in super chewer boxes. Y’all are super! Thanks to everyone at Bark Box!!

Date of experience: Aug 22, 2022

Verified Aug 19, 2022
United States

"Read the fine print"

Once I learned that the free gift promotion was only for new subscriptions & not new gift subscriptions, I was going to cancel my gift. I would just send it to myself & give to my grand puppy later. Luckily, they fixed it so I could get the free gift & leave my original gift subscription like it was. Why the promo didn’t cover gifts I do not know.

Date of experience: Aug 19, 2022

Verified Aug 17, 2022

"I love getting Bark box my dogs get so…"

I love getting Bark box my dogs get so excited when they see the box. Bark box is very Accommodating and easy to ask questions. They get back to you fast. The toy are great. Love the Characters that they come out with. They are very durable For what you get in a box it’s very affordable!

Date of experience: Aug 17, 2022

Verified Jul 30, 2022
United States

"My pup was the recipient of a BarkBox…"

My pup was the recipient of a BarkBox for over 3 years. We both looked forward to seeing the toys and goodies custom packed for my little guy. The boxes are themed to seasonal items or holidays making the contents even cuter. For us it all started as a gift subscription from a friend when we first rescued our pup. Since the boxes were so enjoyable we continued our order for the following years.

Date of experience: Jul 30, 2022

Verified Jul 23, 2022
United States

"Loki loves his box so much that anytime…"

Loki loves his box so much that anytime I get a package, he thinks it is his box. You can see the look of disappointment on his face. He usually loves everything but now and then he turns his nose up. One time he likes the chicken, next he won't, then he will. Finicky Loki.

Date of experience: Jul 23, 2022

Verified Jul 12, 2022
United States

"They dupe you into a subscription that…"

They dupe you into a subscription that you did not want and refuse to refund you. A truely crap company. I would recommend you run in the other direction

Date of experience: Jul 12, 2022

Reply from BarkBox Jul 13, 2022

Thank you for taking the time to share your feedback with us. We appreciate the insight and we extend our sincerest apologies for the confusion and frustration with the renewal of the plan that was purchased as gift. We try to have the options and terms laid out well but we are so sorry if that was missed or confusing. That is not our intention with any customer. The plan has already been closed out completely and you have been refunded in full.

About BarkBox

By dog people, for dogs (and their people). At BARK, we want to make dogs as happy as they make us. Because dogs and humans are better together. That's why we're committed to creating the world's best products and experiences to satisfy each individual do.

United States


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